Service & Refund Policy

At Washera Laundry, your satisfaction is our priority. This policy outlines our commitment to quality service and the procedures for addressing any service-related issues.

1. Service Guarantee

We guarantee to use the utmost care in processing your items. We use industry-standard practices and gentle, effective cleaning agents. However, we cannot assume responsibility for inherent weaknesses or defects in materials that are not apparent prior to cleaning.

2. Reporting an Issue

If you are not satisfied with the quality of our cleaning service for any item, please contact us within 24 hours of receiving your cleaned items. You can reach us by email at hello@washera.co.ke or by phone at +254 712 345 678.

3. Re-cleaning Service

For any item where our cleaning is deemed unsatisfactory, we will offer to re-clean the item free of charge. The item must be returned to us in its original delivery condition (e.g., in its protective plastic, with the tag still attached).

4. Refunds

We do not offer cash refunds. If re-cleaning the item does not resolve the issue to your satisfaction, we may offer a credit for the value of the cleaning service for that item. This credit can be applied to your next order with us. The issuance of a credit is at the sole discretion of Washera Laundry management.

5. Damaged Items Policy

Please refer to our Terms of Service for our policy on damaged or lost items. Our liability is limited and is not a basis for a full refund of your order.

6. Contact Us

For any questions or to report a service issue, please contact us promptly. We value your business and will work to resolve any issues fairly.