Terms of Service

Please read these Terms of Service ("Terms", "Terms of Service") carefully before using the Washera Laundry website (the "Service") operated by Washera Laundry ("us", "we", or "our").

1. Agreement to Terms

By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of the terms, then you may not access the Service.

2. Services

Washera Laundry provides laundry and cleaning services. We reserve the right to refuse service to anyone for any reason at any time. We are not responsible for clothes that bleed, shrink, or otherwise change as a result of normal washing.

3. Pick-up and Delivery

We offer complimentary pickup and delivery services. While we strive to maintain our schedule, we are not responsible for delays caused by traffic or other unforeseen circumstances. It is the customer's responsibility to ensure that their items are available for pickup at the scheduled time.

4. Damaged or Lost Items

While we are careful, we are not responsible for loss of or damage to any personal or non-cleanable items left in the clothing or bags such as money, jewelry, or anything else. In the unlikely event of damage or loss of an item, our liability will not exceed ten (10) times our charge for cleaning that item.

5. Payments

Payment is due upon delivery of the cleaned items. We accept various forms of payment, which will be communicated at the time of booking or delivery. Failure to pay may result in your items being held until payment is made.

6. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. We will provide at least 30 days' notice prior to any new terms taking effect.

7. Contact Us

If you have any questions about these Terms, please contact us at hello@washera.co.ke.